If you live in Khyber Pakhtunkhwa, chances are you rely on PESCO (Peshawar Electric Supply Company) for your electricity. And like most utility users, you’ve probably had questions or issues with billing, outages, or service quality. Good news: PESCO has improved a lot over the years. It now offers multiple ways to get support—whether it’s through helpline numbers, complaint emails, or even online tools.
Let’s walk you through how to get help quickly and easily.
Need Help? Contact PESCO Through These Official Channels
PESCO offers a few reliable ways to reach out. Depending on your issue, you can either call them or drop them an email.
| Type of Query | Contact Info |
|---|---|
| General Helpline | 111-000-128 |
| Billing Complaints | billing.pesco@gmail.com |
| Electricity Theft Reports | theftreport.pesco@gmail.com |
| Other General Complaints | complaintpesco@gmail.com |
| Suggestions & Feedback | pescosuggestions@gmail.com |
Calling during working hours usually gets you faster results, but email works well for detailed issues too.
Regional PESCO Office Numbers
If your issue is location-specific—like a broken transformer, wire hazard, or local outage—contacting your regional circle office is often best.
Here are the numbers for the main circles:
- Peshawar: 091-9212523
- Khyber: 091-9217576
- Mardan: 0937-9230288
- Swabi: 0938-221209
- Swat: 0946-9240367
- Abbottabad: 0992-9310089
- Mansehra: 0997-920018
- Bannu: 0928-613173
PESCO’s Online Services – Avoid the Queue
Let’s be honest, no one wants to stand in long lines just to get a duplicate bill. Thankfully, PESCO offers several online services:
- Check & Download Your Bill Online
- Print Duplicate Bills by Reference Number
- Submit Complaints Without Visiting the Office
- Track Complaint Progress Apply for New Connections or Load Extensions
You can access all of these at www.pesco.gov.pk
Pro tip: Save your reference number somewhere safe—it’s the key to most online features.
Common Questions – Answered
Why am I getting low voltage at home?
That usually means your area needs an upgrade. Contact your local SDO (Sub Divisional Officer) or XEN (Executive Engineer). They’ll inspect the issue and, if needed, forward it to headquarters for system improvement.
How can I increase the load for my shop or office?
You’ll need to fill out an A&A form. After that, PESCO will calculate extra material costs, any applicable fees, and the difference in security charges. Pay those, and they’ll handle the upgrade.
Still getting bills in the previous owner’s name?
It happens. Just apply for a name change using the same documents you’d need for a new connection (CNIC, ownership proof, etc.).
Why does my new meter run faster than the old one?
New meters are digital and more accurate. Older ones often slow down with age, so your consumption may not have changed—it’s just being measured correctly now.
Can I get a dangerous pole or wire moved away from my house?
Yes, but you’ll need to apply through your area’s executive engineer. They’ll give you a cost estimate, and if you agree and pay, PESCO will relocate the wire or pole.