In today’s digital age, every electricity distribution company needs modern systems to deliver its services quickly, accurately, and transparently. Peshawar Electric Supply Company (PESCO) has also made a great step in this area by creating the PESCO MIS (Management Information System).
This system is the digital base of PESCO’s internal operations—billing, faults, complaints, HR, and technical work. Everything is handled through this centralized system.
What is PESCO MIS?
PESCO MIS is a centralized digital platform where PESCO connects all its departments. Whether it’s billing, meter reading, complaint tracking, or field operations, everything is managed through a single system.
Its main objectives are
- Accurate billing of electricity
- Fast response to faults
- Employees’ performance tracking
- Proper resolution of complaints
- Data-driven planning and reports
This system indirectly helps in providing better service to the consumer.
Main Features of PESCO MIS
1. Billing and Meter Reading System
Every consumer’s meter reading, monthly units, bill calculation, and payment history are stored in the MIS.
If you need a duplicate bill or want to check the bill, these tools are available on pescobill.com.pk.
2. Complaint Tracking System
Whenever a consumer complains—whether the meter is faulty or there’s a billing issue—that complaint is registered in MIS.
This creates a tracking ID and routes the issue to the correct department.
The status of the complaint also gets updated in real time.
3. Field Fault Management
If there is a transformer fault or power failure, MIS immediately sends an alert to the technicians.
This helps in the quick repair of faults and reduces downtime.
4. HR and Employee Management
PESCO MIS also manages employees’ attendance, payroll, promotions, and daily tasks.
This leads to better coordination between departments.
5. Management Reports and Dashboards
Senior management uses MIS to obtain real-time reports and analyze data.
This includes insights into load management, fault tracking, and customer satisfaction levels.
Who Uses PESCO MIS?
The public can’t use this system directly.
But it is used by:
- Billing and support staff
- Field technicians
- HR department
- Management and planners
Consumers get indirect benefits from it, such as faster service and more accurate billing.
What Are the Benefits of PESCO MIS to Consumers?
Even if you don’t use MIS directly, it positively impacts your daily experience:
- Billing errors are reduced
- Complaints are resolved quickly.
- Power cuts receive a faster response.
- Your billing and usage history is safe.
- Transparency and service quality improve.
If you want to download a duplicate bill or understand the process of a new connection, visit pescobill.com.pk
Data Security and Privacy
PESCO MIS includes strong security features:
- Login access is only available to authorized staff
- Data is stored in an encrypted form.
- An audit trail of all changes is maintained.
- Regular backups and system monitoring are done.
This ensures that your data remains safe.
Future Upgrades
New features to be added to PESCO MIS include:
- Smart meter integration
- AI-based fault detection
- Mobile apps for technicians
- SMS alerts for bills and outages
These systems will make PESCO even more efficient.
Conclusion
The PESCO MIS—Management Information System—is a silent hero that ensures the smooth operation of all PESCO activities.
Thanks to this system, you receive fast, reliable, and transparent electricity service.
If you want to check your bill, file a complaint, or wish to know about a new connection, visit pescobill.com.pk